Responsible Gaming
at db555

db555 operates a strict 18+ policy. No person under the age of 18 may register an account, make a deposit, or participate in any form of gambling or sports betting on this platform. This policy applies to all players accessing db555 from anywhere in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

At the point of registration, every player is required to declare that they are 18 years of age or older. db555 reserves the right to request identity verification documents — including a National Identity Card (NID) or passport — to confirm a player's age at any point. If a player is found to be under 18, their account will be closed immediately, all winnings will be voided, and any deposits made will be returned to the original payment method where legally permitted.

Verifying Your Age

db555 may conduct age verification checks at any of the following stages: immediately after account registration, before processing a first withdrawal, or at any time following a review of account activity. Players are asked to submit a clear photograph or scanned copy of a valid government-issued ID. The verification process is completed within 24–48 hours on most occasions. Your account may be placed under temporary withdrawal restriction while verification is pending.

db555 gives every player full control over their spending through a flexible limits system. Deposit and loss limits can be set, amended, or removed from the Responsible Gaming section of your account dashboard at any time. The rules governing each type of limit are designed to ensure that protective measures cannot be undone impulsively.

How to Set a Limit

1. Log in to your db555 account and navigate to Account Settings.
2. Select Responsible Gaming from the left-hand menu.
3. Choose the limit type (Deposit, Loss, or Wagering) and the period (Daily, Weekly, Monthly).
4. Enter your desired limit amount in BDT (৳) and confirm.
5. The limit activates immediately and a confirmation will be sent to your registered email address.

Reducing a limit takes effect immediately. Increasing a limit or removing it entirely is subject to a mandatory cooling-off period, during which the lower (more protective) limit remains in force. This deliberate friction is intentional — it gives you time to reconsider before loosening a control you set for a good reason.

Self-exclusion is the most powerful responsible gaming tool available on db555. It is intended for players who feel that their gambling has become, or is at risk of becoming, a problem. When you activate self-exclusion, your account is immediately and completely suspended for the chosen period.

What Self-Exclusion Does

• Locks your account so you cannot log in, deposit, or place bets for the exclusion period;
• Cancels all pending bonus offers and promotional communications to your email and phone number;
• Flags your registration details (email, mobile number, device fingerprint) to prevent re-registration during the exclusion period;
• Any funds remaining in your account balance at the time of exclusion can be withdrawn — contact [email protected] to arrange this;
• Permanent self-exclusion results in account closure; winnings and balances are processed in accordance with our Terms & Conditions.

Available Exclusion Periods

How to Request Self-Exclusion

You can request self-exclusion through any of the following methods:

• Via your account dashboard: navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen steps;
• By emailing [email protected] with the subject line "Self-Exclusion Request" and your registered username — our team will action this within 24 hours;
• Via our live chat support, available 24 hours a day, 7 days a week. Identify yourself and state clearly that you wish to self-exclude.

A time-out is a shorter, temporary break from db555 — distinct from self-exclusion. It is designed for players who want to pause their activity for a defined period without permanently closing their account. Time-outs are useful during high-stress periods such as exams, Ramadan fasting months, or following a run of losses that has left you feeling frustrated.

Time-Out Duration Options

• 24 Hours: A cooling-off period after an intense session or an unexpected loss;
• 7 Days: A week-long break to re-establish perspective and review your spending;
• 30 Days: A calendar month away from the platform, useful for forming new habits.

Session Time Limits

Beyond the structured time-out, db555 offers in-session controls that operate in real time. You can set a maximum continuous play duration before each session starts. When the limit is reached, you will see a full-screen alert summarising your session activity. You must actively close the alert and choose to continue — this deliberate pause is designed to prevent passive, unnoticed over-play. Session time limits are available in increments from 30 minutes up to 8 hours.

Reality Check Intervals

Reality check alerts appear on screen at your chosen interval (30, 60, or 90 minutes) during any active gaming session on db555. Each alert displays:

• Time elapsed in the current session;
• Net win or loss in BDT (৳) for the session;
• A prompt asking whether you wish to continue or end the session.

Reality checks cannot be skipped — they must be acknowledged before play resumes. This feature is enabled by default for all new db555 accounts and can be customised (but not fully disabled) in your account settings.

Beyond the tools that players control themselves, db555 operates a range of platform-level protections that run automatically in the background to safeguard players across Bangladesh.

Automated Risk Monitoring

db555 uses automated monitoring systems that flag account activity patterns associated with problem gambling — such as sudden large increases in deposit frequency, rapid reversal of withdrawal requests, or extended uninterrupted play sessions at unusual hours (relative to Bangladesh Standard Time, UTC+6). When such patterns are detected, our responsible gaming team may contact the player by email to conduct a welfare check or to remind them of the tools available.

No Credit Facilities

db555 does not offer credit to players under any circumstances. All gameplay is funded from a player's own deposited balance. We do not accept deposits from third-party payment sources — all deposits must come from a payment method registered in the account holder's own name (bKash, Nagad, Rocket, or a verified bank account).

Balanced Marketing Practices

db555 bonus offers and promotional communications are designed to add value to the entertainment experience, not to encourage players to spend beyond their means. We do not send bonus offers or promotional messages to players who have an active loss limit, an active time-out, or an account flagged by our risk monitoring system as showing vulnerable behaviour patterns.

Staff Training

All db555 customer support staff are trained in responsible gaming best practices. They are instructed to recognise indicators of distress in player communications and to respond with empathy, signpost to available tools, and escalate to the responsible gaming team where appropriate. Support agents will not attempt to dissuade a player who requests self-exclusion or account closure.

Keeping children and young people away from online gambling is a shared responsibility between db555 and the adults in a household. If you share a device with minors — whether in Dhaka, Chittagong, or any other city — we strongly recommend taking the following steps to prevent accidental or deliberate access to db555.

Practical Steps for Parents and Guardians

• Never share your db555 login credentials with anyone, including older teenagers in your household;
• Log out of db555 after every session — do not rely on a browser "remember me" function on shared devices;
• Use device parental controls on shared smartphones and tablets to restrict access to gambling websites;
• Enable screen-time limits on shared devices using the parental control features available on Android and iOS;
• Discuss responsible gambling openly with young people in your home — explaining that gambling carries real financial risk is more effective than simply blocking access.

Reporting Underage Access

If you believe a minor has accessed or is attempting to access db555, please report this immediately to [email protected]. Include as much detail as possible. db555 takes all such reports seriously and will investigate promptly. Accounts confirmed to be held by or accessed by a person under 18 will be closed immediately.