db555 Privacy Policy

db555 collects personal data from players in Bangladesh through several channels: directly from you when you register an account, deposit funds, or contact our support team; automatically through your use of the Platform; and from third-party service providers such as payment processors and identity verification services. We collect only the data that is necessary for the purposes described in this Privacy Policy.

1.1 Registration Data

When you create a db555 account, we collect the following information:

• Full legal name (as it appears on your government-issued identification);
• Date of birth (to verify that you are aged 18 or above);
• Email address;
• Mobile phone number (Bangladeshi numbers are standard; we accept numbers registered with all major operators);
• Chosen username and encrypted password (passwords are never stored in plain text);
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh) and postal code where applicable.

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering requirements and to verify player age, db555 may request:

• A copy of a government-issued photo identification document, such as a National Identity Card (NID) or passport;
• Proof of address, such as a utility bill or bank statement issued within the last three months;
• Source-of-funds documentation in cases where large or unusual transactions are identified.

1.3 Financial Transaction Data

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or any supported Bangladeshi bank, we record:

• The payment method used and the associated account identifier (e.g., mobile wallet number or bank account number);
• Transaction amount in BDT (৳);
• Date, time, and reference number of each transaction;
• Cumulative deposit and withdrawal history for your account.

db555 does not store full card numbers or mobile banking PINs. Payment credentials are handled directly by the respective payment provider using their own security protocols.

1.4 Technical & Usage Data

When you access and use the db555 Platform, our servers automatically record:

• IP address and approximate geolocation derived from it;
• Browser type and version, operating system, and device type;
• Pages visited, features used, bet history, game session duration, and click patterns;
• Session timestamps and referral source (i.e., how you arrived at db555.club).

This technical data is used primarily to maintain platform security, detect fraudulent access patterns, and improve the quality of the db555 experience for players across Bangladesh.

1.5 Support Communications

If you contact db555 customer support via email or live chat, we retain a record of the communication, including the content of your messages and any attachments you provide. This enables us to track the resolution of issues and improve our support service over time.

db555 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis on which each processing activity rests.

2.1 Marketing Communications

db555 will only send you promotional emails or platform notifications about bonuses, seasonal offers (such as BPL season promotions or Eid specials), and new game launches if you have provided explicit consent to receive marketing communications during registration or subsequently through your account settings. You may withdraw consent and unsubscribe from marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected].

2.2 Automated Decision-Making

db555 uses automated systems to detect suspicious account activity, identify potential problem gambling behaviour, and apply responsible gaming interventions such as automatic deposit-limit alerts. Where an automated process results in a significant decision affecting your account — such as a temporary suspension — you have the right to request human review of that decision by contacting [email protected].

db555 does not sell your personal data. We share data with third parties only to the extent necessary to deliver the Platform's services, fulfil legal obligations, or protect the integrity of the Platform. All third-party service providers are required to handle your data in accordance with applicable data protection standards.

3.1 Payment Service Providers

To process deposits and withdrawals, db555 shares your payment details with the relevant payment service provider — including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and supported Bangladeshi bank networks (City Bank, BRAC Bank, Islami Bank, Dutch-Bangla Bank, and Sonali Bank). The data shared is limited to what is required to authenticate and complete the transaction.

3.2 Game Providers

db555 partners with internationally certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino and slots content. Game sessions are served via these providers' platforms, which may receive your account identifier and session token to authenticate your gameplay. These providers do not receive your full personal profile or financial transaction history.

3.3 Identity Verification Services

Where db555 uses a third-party KYC verification service to process identity documents, that service provider receives only the documents and data necessary to complete the verification check. Verification results are returned to db555 and the raw documents are not retained by db555 beyond the period required for compliance purposes.

3.4 Legal and Regulatory Disclosure

db555 may be required to disclose personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where we receive a lawful request or are under a legal obligation to do so. In such cases, we disclose only the minimum data required to comply with the specific legal request.

db555 uses cookies and similar technologies (including local storage and session storage) to operate the Platform, remember your preferences, maintain your login session, and analyse how players interact with the site. By continuing to use db555.club after being made aware of this Cookie section, you consent to the use of cookies as described below.

4.1 Types of Cookies Used

4.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in or using core Platform features. Disabling functional cookies will cause your saved preferences to be lost between sessions. Disabling analytics cookies has no effect on your ability to use the Platform but reduces our ability to identify and fix performance issues.

db555 does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking tags. Our cookie usage is limited to the three categories described above.

db555 retains personal data for defined periods based on the purpose for which it was collected and the legal obligations that apply to it. The general retention schedule is as follows:

• Account data (name, email, mobile number, address): retained for the duration of your account and for 5 years following permanent account closure;
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction, in compliance with anti-money-laundering record-keeping requirements;
• KYC and identity documents: retained for 5 years from the date of verification or account closure, whichever is later;
• Support communications: retained for 2 years from the date of the last communication in the support thread;
• Technical and usage data: anonymised after 13 months of collection; raw session logs are deleted after 90 days;
• Marketing consent records: retained until you withdraw consent, and for 1 year thereafter as a record of your consent history.

When a retention period expires, db555 securely deletes or anonymises the relevant data so that it can no longer be associated with an individual player. Anonymised and aggregated data may be retained indefinitely for statistical and business analysis purposes.

db555 implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, loss, or misuse.

6.1 Technical Controls

• TLS/SSL encryption on all data in transit between your device and our servers;
• Encrypted password storage — passwords are hashed using industry-standard algorithms and are never stored or transmitted in plain text;
• Database-level encryption for sensitive fields including identity document references and payment account identifiers;
• Firewall and intrusion detection systems monitoring for unusual access patterns in real time;
• Two-factor authentication (2FA) available to all players to add an additional layer of account security.

6.2 Organisational Controls

• Access to personal data is restricted to db555 staff and contractors who require it to perform their specific role;
• All personnel with access to personal data are bound by confidentiality obligations;
• Regular internal reviews of data access logs are conducted to identify and investigate anomalous access patterns;
• Third-party service providers are assessed for data security standards before engagement and are contractually bound to maintain appropriate security measures.

6.3 Breach Notification

In the event of a data security breach that affects your personal data and poses a risk to your rights, db555 will notify affected players without undue delay. Notification will be provided via the email address registered to your account and will include a description of the nature of the breach, the data affected, the likely consequences, and the measures db555 is taking to address the breach.

As a player on the db555 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request" and your registered username or email address.

• Right of Access: You may request a copy of all personal data db555 holds about you. We will provide this within 30 days of receiving a verified request.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you may request that it be corrected. You can update basic account details (email, mobile number, address) directly through your account dashboard.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to db555's legal retention obligations. Data required for anti-money-laundering compliance cannot be deleted before the statutory retention period expires.
• Right to Restriction: You may request that db555 restrict the processing of your personal data while a dispute regarding its accuracy or use is being resolved.
• Right to Data Portability: You may request a copy of the personal data you have provided to db555 in a structured, machine-readable format (CSV or JSON).
• Right to Object: You may object to the processing of your data for direct marketing purposes or for purposes based on db555's legitimate interests. Objections to marketing processing will always be honoured. Objections to legitimate-interest processing will be evaluated on a case-by-case basis.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way db555 handles your personal data, please contact our support team using the details below. We aim to acknowledge all privacy enquiries within 5 business days and to resolve them fully within 30 calendar days.

Email: [email protected]
(Please use the subject line "Privacy Request" so your message is directed to the correct team.)

Operating Hours: Our support team is available 24 hours a day, 7 days a week. Responses to privacy requests are processed during business hours, Bangladesh Standard Time (BST, UTC+6).

8.1 Policy Updates

db555 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, registered players will be notified via email or a prominent on-platform notice at least 14 days before the revised policy takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the Platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically. If you have any concerns about changes to this policy, please contact us at [email protected] before the revised policy takes effect.